Retrieving Recording Queue Instances

Configuration of Teams call queues recordings (Transfer mode) in the recording profile requires the retrieval of the application instance of each call queue that is designated for recording. Each call queue is represented by a single Application Instance ID.

➢ To retrieve call queue application instances using PowerShell:
1. Enter the following PS command:
Copy 
PS C:\Users\Admin> Get-CsCallQueue
WARNING:  All the agents added to callqueue have opted out. There are no agents to call.
TenantId                                       : ad41d6c3-67f0-47cc-9de3-e07fd185c1c7
Name                                           : CallQueue1
Identity                                       : 361635e9-1159-43be-bdc2-62efe4db5c16
RoutingMethod                                  : Attendant
DistributionLists                              :
Users                                          : 9f7309ea-a318-4ac5-92a0-2f4134736e42
DistributionListsLastExpanded                  : 11/21/2021 08:12:49 +00:00
Agents                                         : 9f7309ea-a318-4ac5-92a0-2f4134736e42, OptOut
AllowOptOut                                    : True
ConferenceMode                                 : False
PresenceBasedRouting                           : True
AgentsCapped                                   : False
AgentsInSyncWithDistributionLists              : True
AgentAlertTime                                 : 60
LanguageId                                     : en-US
OverflowThreshold                              : 200
OverflowAction                                 : DisconnectWithBusy
OverflowActionTarget                           :
OverflowSharedVoicemailTextToSpeechPrompt      :
OverflowSharedVoicemailAudioFilePrompt         :
OverflowSharedVoicemailAudioFilePromptFileName :
EnableOverflowSharedVoicemailTranscription     : False
TimeoutThreshold                               : 1200
TimeoutAction                                  : Disconnect
TimeoutActionTarget                            :
TimeoutSharedVoicemailTextToSpeechPrompt       :
TimeoutSharedVoicemailAudioFilePrompt          :
TimeoutSharedVoicemailAudioFilePromptFileName  :
EnableTimeoutSharedVoicemailTranscription      : False
WelcomeMusicFileName                           : caal_queue_greeting.mp3
UseDefaultMusicOnHold                          : True
MusicOnHoldFileName                            :
Statistics                                     : Current queue size = 0
ApplicationInstances                           : f17e8e19-1669-4a4c-bf13-e9e31420edaf
ChannelId                                      :
OboResourceAccounts                            :
2. Copy the Application Instance to notepad.
➢ To retrieve call queue application instances using Teams Administration:
1. Open the Teams Administration portal.
2. Select the Queue.
3. Find Resource details.

Call Queues

4. In the Azure Active directory find the queue Resource.

Resources

5. Copy the Object ID (application instance) to notepad.

Call Queue Resource